Avada News • June 2, 2016
Establishing a Lasting Relationship with your customers is vital. It start with listening and understanding what you customers are looking to achieve with their new website. Stay in touch by establishing an open line of communication. It can be via telephone, email or text. Encourage your customers to give you Feedback throughout the whole website development process. Focus on helping your Customers even if the problem goes beyond the scope of website development. Make sure that your customers know that you will be there regardless of the circumstances.
Stay Honest with Your customers at All Time
Honesty will fuel a lasting relationship. Sticking to your committed dead lines, and communicate immediately in case of delay is crucial.
Transparency dealing with invoices, payments, etc.. will also help building a good relationship with your customers.
Nurturing a Good and Lasting Relationship will bring you more business than you think.
Create a Customer-focused Culture
Show Respect and Treat your Customer always Right. Listen and be attentive to their needs at all time.
Offer ongoing technical support, show your customers that you are always there to help.
At Eck Creative Media we thrive to Build Trust with Honest Communication no matter what the issues.